Timber Stairparts

Glass & Metal Stairparts

Planed Timber

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No Nonsence Rufunds & Returns

Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 21 days of receipt on condition that they have not been used or fitted and they are undamaged in the original packaging. This excludes special order or made to measure items.

You will only be refunded your delivery cost if the return is as a result of our error (e.g. a faulty product, or incorrect shipment). If we agree to provide you with a refund we will credit your credit/debit card account within 30 days of receipt of the returned product.

Goods ordered in error, surplus to requirements or unsuitable will be subject to a 15% handling charge.

You may cancel your order at any time prior to the order being dispatched. Order that have not yet been dispatched, can be cancelled free of charge If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

This does not affect your statutory rights as a consumer.